Some customers are having trouble with Scanning with SDKs. This is especailly an issue since the setup wizard requires the Flex SDKs if they choose Flash as their platform.
1. Some are on Linux
2. Some (or all) have 'customized' their Flex SDKs
From a customer via support:
"Again, I provided my set up environment in the form we are required to fill out in order for you to respond to us - windows 7, 64 bit, Eclipse Indigo, plugin version fdt 5.5.
... I have customised my SDK's for my use across multiple projects which all do different things. "